If you require information, advice or support that is not urgent, contact:

FamilyCare Central Intake – 1800 161 306

If the matter is urgent, or related to Child Wellbeing or Family Violence, contact:

The Orange Door – 1800 634 245

With the exception of Public Holidays, leave a message and your call will be returned during business hours.

For concerns about immediate Child Safety or Risk you can make a report to Child Protection contact:

1300 360 391 (BH) or After hours and public holidays on 131 278

Emergency recovery support is available for people directly affected by the January 2026 fires. Contact the Emergency Recovery Hotline on 1800 560 760

If you are a carer requiring support, please contact Carer Gateway on 1800 422 737

COVID

For up to date information pleas go to the Better Health Victoria site.

Remember, the best protection is to be vaccinated

Victim’s Survey

The Victims of Crime Commissioner has launched an anonymous Victims’ Survey to understand victims of crime experiences of the justice system and how well agencies follow the Victims’ Charter Act 2006 (Victims’ Charter) when interacting with victims of crime. Participating in this survey will help the Commissioner drive improvements to the justice system through advocating to government about victim experiences.